PRIVACY POLICY

1. ABOUT THIS PRIVACY POLICY

Thank you for visiting Mavonto.

The Mavonto website and related online services are owned and operated by Shenzhen Zhimu Trading Co., Ltd. (“Company,” “we,” “us,” or “our”).

We respect the privacy of our customers and visitors. This Privacy Policy describes how we collect, use, retain, disclose, transfer, and otherwise handle personal information when you visit our website, make a purchase, contact customer support, or interact with Mavonto’s services.

In this Policy, the website, online store, customer support, purchasing features, and associated functions are collectively called the “Services.”

We and our authorized service providers may process personal information to support activities including:

• E-commerce operations;

• Payment processing;

• Order fulfillment;

• Shipping and logistics;

• Website hosting;

• Analytics;

• Advertising;

• Fraud prevention;

• Customer support.

If applicable law requires consent for a particular use of personal information, we will obtain the appropriate consent before proceeding.

2. PERSONAL INFORMATION WE COLLECT

We may obtain personal information directly from you, automatically when you use the Services, or through authorized third parties.

Information You Provide Directly

Information may be collected when you:

• Place or attempt to place an order;

• Set up or manage a customer account;

• Subscribe to marketing messages;

• Contact customer support;

• Request a return, refund, cancellation, or order modification;

• Submit a review or other feedback;

• Take part in a survey, promotion, or similar activity;

• Otherwise communicate or interact with us.

Depending on your interaction with Mavonto, this may include:

• Full name;

• Email address;

• Telephone number;

• Billing address;

• Shipping address;

• Order details;

• Product preferences;

• Account details;

• Transaction-related information;

• Customer support correspondence.

Authorized payment providers may collect and process payment information directly. We generally do not retain complete payment card numbers in our own systems.

Information About Other Individuals

If you provide information about another person, such as a gift recipient or someone receiving a delivery, we may collect their:

• Name;

• Telephone number;

• Email address;

• Shipping address.

Please provide another person’s information only when you have their permission or another lawful basis to do so.

Information Collected Automatically

Certain technical and usage information may be collected automatically when you browse or interact with the website through:

• Cookies;

• Pixels;

• Log files;

• Browser technologies;

• Device identifiers;

• Similar tracking tools.

This information may include:

• IP address;

• Browser type;

• Device type;

• Operating system;

• Device identifiers;

• Pages visited;

• Links clicked;

• Referring website;

• Access date and time;

• Time spent on pages;

• Shopping activity;

• Cart activity;

• Website navigation patterns;

• Advertising interactions;

• Email engagement information.

We may use these details to operate the website, maintain security, understand visitor activity, improve performance, remember preferences, and assess marketing results.

Information Received From Third Parties

We may receive information from third parties that support the Services, including:

• Shopify;

• Payment processors;

• Shipping and logistics providers;

• Analytics providers;

• Advertising platforms;

• Fraud prevention providers;

• Customer support providers;

• Marketing service providers;

• Social media platforms.

The information received depends on the service, your interactions with it, and applicable permissions or settings.

Combining Information

Where legally permitted, we may combine information from different sources to:

• Process and manage orders;

• Provide customer support;

• Identify suspected fraud;

• Improve website functions;

• Understand customer preferences;

• Evaluate marketing performance;

• Deliver a more consistent customer experience.

3. COOKIES AND SIMILAR TECHNOLOGIES

We may use cookies and similar tools to support website functions and understand how visitors use the Services.

Cookies are small data files that can be stored in your browser or on your device. They may be placed by us or by authorized third-party providers, depending on the technology involved.

The categories we may use include the following.

Essential Cookies

These cookies support necessary website functions, including:

• Shopping carts;

• Checkout;

• Account login;

• Website security;

• Essential store settings.

Analytics and Performance Cookies

These technologies help us understand:

• Website traffic;

• Pages visited;

• Navigation behavior;

• Website errors;

• Website performance;

• User engagement.

The resulting information may help improve the operation and usability of the Services.

Functional Cookies

Functional cookies may remember preferences such as:

• Language;

• Currency;

• Shipping region;

• Other website settings.

Advertising and Targeting Cookies

We and authorized advertising providers may use cookies, pixels, or similar tools to:

• Measure advertising performance;

• Assess campaign effectiveness;

• Analyze interactions with advertisements;

• Deliver advertising that may be more relevant to users.

Where required by law, users will be offered the ability to reject or limit certain advertising technologies.

4. MANAGING COOKIE PREFERENCES

You may be able to control or disable cookies through your browser settings or any cookie preference tools available on the website.

Disabling some cookies may affect website functionality. For example, features involving the following may not work properly if essential cookies are disabled:

• Shopping carts;

• Account login;

• Checkout;

• Currency settings;

• Website preferences.

Privacy and advertising settings may also be available through your browser, mobile device, advertising platform, or other privacy controls.

Some browsers and devices transmit privacy preference signals. Where applicable law requires us to recognize a legally valid opt-out signal, we will process it accordingly.

5. ANALYTICS AND ADVERTISING

We may use third-party analytics, advertising, and measurement services to understand interactions with our website and marketing campaigns.

These providers may use:

• Cookies;

• Pixels;

• Web beacons;

• Device identifiers;

• Log files;

• Similar technologies.

Information obtained through these services may be used to:

• Analyze website activity;

• Evaluate advertising effectiveness;

• Measure conversions;

• Understand customer behavior;

• Detect advertising fraud;

• Improve marketing performance;

• Provide more relevant advertising.

Third-party providers handle information under their own privacy policies and applicable agreements with us.

6. HOW WE USE PERSONAL INFORMATION

Personal information may be used for legitimate business, operational, and legal purposes.

Orders and Transactions

We may use information to:

• Process purchases;

• Confirm orders;

• Process payments;

• Arrange fulfillment;

• Organize shipping;

• Send delivery updates;

• Process order modifications;

• Handle cancellations;

• Manage returns;

• Issue refunds;

• Keep transaction records.

Customer Support

We may use information to:

• Answer customer enquiries;

• Provide product assistance;

• Resolve order problems;

• Address complaints;

• Handle return and refund requests;

• Communicate about support matters.

Improving Our Services

Information may help us:

• Improve website functionality;

• Analyze customer activity;

• Understand shopping behavior;

• Improve our product selection;

• Develop new features or services;

• Enhance the customer experience.

Marketing and Advertising

Subject to applicable law and your preferences, we may use information to:

• Send promotional messages;

• Share special offers;

• Introduce new products;

• Recommend products;

• Personalize advertising;

• Assess marketing performance.

Where consent is legally required, we will send marketing communications only after obtaining the appropriate consent.

Security and Fraud Prevention

We may process information to:

• Detect suspected fraud;

• Prevent unauthorized transactions;

• Protect customer accounts;

• Investigate suspicious activity;

• Safeguard our systems and Services;

• Enforce applicable policies.

Legal and Compliance Purposes

We may use information where reasonably necessary to:

• Comply with applicable laws;

• Respond to lawful requests;

• Enforce agreements;

• Protect legal rights;

• Establish or defend legal claims;

• Protect customers, systems, property, or the public.

7. HOW WE SHARE PERSONAL INFORMATION

We may share information where reasonably necessary to operate the Services, complete transactions, meet legal obligations, or carry out other purposes explained in this Policy.

Service Providers

Information may be shared with businesses that perform services for us, including:

• E-commerce platform providers;

• Payment processors;

• Shipping and logistics providers;

• Customer support providers;

• Hosting and cloud service providers;

• Analytics providers;

• Advertising providers;

• Fraud prevention providers;

• Email and communication providers.

These providers may receive information only to the extent reasonably necessary to carry out their services.

Affiliated Businesses

Where applicable, we may share information with affiliated entities for:

• Operations;

• Administration;

• Compliance;

• Customer support;

• Other legitimate business activities.

Business and Marketing Partners

We may collaborate with third parties on:

• Promotions;

• Advertising;

• Marketing campaigns;

• Rewards programs;

• Jointly offered services;

• Other commercial activities.

Where required by law, we will obtain appropriate consent before sharing information for independent direct marketing purposes.

Legal Requirements and Safety

We may disclose information when we reasonably believe it is necessary to:

• Comply with applicable law;

• Respond to legal proceedings;

• Respond to lawful government requests;

• Investigate suspected fraud;

• Prevent unauthorized transactions;

• Protect customers or the public;

• Protect our rights, property, systems, or Services.

Business Transfers

Personal information may be transferred as part of a merger, acquisition, restructuring, financing, sale, bankruptcy, or similar business transaction.

Where appropriate, we will take reasonable measures to require the recipient to handle the information consistently with applicable privacy requirements.

Aggregated and De-identified Information

We may create or use aggregated, anonymized, or de-identified information that does not reasonably identify a person.

This information may support:

• Analytics;

• Business planning;

• Market research;

• Website improvements;

• Other lawful business purposes.

8. EMAIL MARKETING

Where legally permitted, we may send promotional communications to customers who have subscribed, given appropriate consent, or otherwise qualify to receive them.

These communications may contain:

• Product updates;

• Special offers;

• Promotions;

• Discounts;

• Store announcements;

• Product recommendations.

You can unsubscribe at any time using the unsubscribe link or option in the promotional email. You may also contact service@mavonto.com.

Unsubscribing from marketing emails does not stop transactional communications concerning:

• Orders;

• Payments;

• Shipping;

• Refunds;

• Security;

• Customer support.

9. TEXT MESSAGE COMMUNICATIONS

If our store offers SMS or text-message services, these will operate in accordance with applicable legal requirements and the consent you provide.

If you voluntarily supply your telephone number and subscribe to text communications, we may use it to send:

• Order notifications;

• Shipping updates;

• Customer support messages;

• Cart reminders;

• Promotional communications.

Where required by law, promotional texts will be sent only after appropriate consent has been obtained.

You may withdraw consent to marketing texts by following the opt-out instructions in the message, including replying STOP where supported.

Information necessary to provide text-message services may be shared with messaging providers for delivery, reporting, compliance, and related operational purposes.

10. YOUR PRIVACY RIGHTS

Your location and applicable law may give you certain rights concerning your personal information.

These may include the right to:

• Request access to your information;

• Request correction of inaccurate details;

• Request deletion of certain information;

• Request restrictions on certain processing;

• Object to certain processing activities;

• Withdraw consent where processing relies on consent;

• Request a copy of certain information;

• Opt out of certain targeted advertising;

• Opt out of certain disclosures, where applicable.

Legal limitations and exceptions may apply to these rights.

For example, we may need to retain certain information to:

• Complete transactions;

• Keep accounting records;

• Meet tax requirements;

• Prevent fraud;

• Resolve disputes;

• Comply with applicable laws.

To submit a privacy request, email service@mavonto.com.

Before completing certain requests, we may ask for information reasonably necessary to verify your identity.

11. CALIFORNIA PRIVACY RIGHTS

California residents may have additional rights under applicable California privacy laws.

Depending on the circumstances and relevant legal requirements, these may include rights concerning:

• Access to certain personal information;

• Correction of inaccurate information;

• Deletion requests;

• Information about the categories of personal information collected;

• Information about categories of recipients;

• Opting out of certain sales or sharing of personal information;

• Limiting certain uses or disclosures of sensitive personal information, where applicable;

• Exercising privacy rights without unlawful discrimination.

Send California privacy requests to service@mavonto.com.

Please use California Privacy Request as the subject line and provide sufficient details for us to understand and process the request.

We may ask for additional information to verify your identity. Where legally permitted, an authorized agent may submit certain requests on your behalf.

12. CHILDREN’S PRIVACY

The Services are not intended for children below the age required by applicable law to independently give valid consent to the processing of personal information.

We do not knowingly collect children’s personal information in violation of applicable privacy laws.

If you believe a child has supplied personal information without appropriate authorization, email service@mavonto.com. We will review the matter and take appropriate action where required.

Individuals below the legal age for independently entering into online purchase agreements should use the Services only with appropriate involvement from a parent or guardian.

13. INFORMATION SECURITY

We apply reasonable administrative, organizational, technical, and physical safeguards intended to protect personal information from:

• Unauthorized access;

• Misuse;

• Loss;

• Alteration;

• Disclosure;

• Destruction.

Depending on the information concerned, safeguards may include encryption and other technical measures.

However, no internet transmission, electronic storage system, or security measure can ensure absolute security. We therefore cannot guarantee that personal information will remain completely secure at all times.

14. THIRD-PARTY SERVICES AND LINKS

The Services may include links to websites, applications, platforms, or other services run by third parties.

We do not control their privacy, security, or information-handling practices.

When you leave our website and use a third-party service, its own privacy policy and terms apply.

Please review the relevant third-party privacy policies before providing personal information.

15. INTERNATIONAL DATA PROCESSING

The Mavonto website is operated by Shenzhen Zhimu Trading Co., Ltd., a company located in China.

Our service providers may operate in different jurisdictions. As a result, personal information may be transferred to, stored in, or processed in countries or regions outside your place of residence.

These providers may supply:

• E-commerce infrastructure;

• Payment processing;

• Cloud hosting;

• Customer support;

• Shipping and logistics;

• Analytics;

• Advertising;

• Fraud prevention.

Privacy and data protection laws in those locations may differ from the laws in your home jurisdiction.

Where required by applicable law, we will take reasonable steps to apply appropriate safeguards to international transfers of personal information.

16. DATA RETENTION

We keep personal information only for as long as reasonably necessary for the purposes described in this Policy, or as otherwise required or permitted by law.

Retention periods may depend on:

• The type of information;

• Our relationship with you;

• Order and transaction history;

• Accounting requirements;

• Tax obligations;

• Fraud prevention needs;

• Potential disputes;

• Other legal obligations.

When the information is no longer reasonably needed, it may be:

• Deleted;

• Destroyed;

• Anonymized;

• De-identified.

These actions will be carried out in accordance with applicable legal requirements and our operational practices.

17. U.S. CUSTOMERS AND CROSS-BORDER PROCESSING

Our products are currently available for delivery to eligible addresses within the United States.

Because Shenzhen Zhimu Trading Co., Ltd. and some service providers may operate outside the United States, information relating to U.S. customers may be transferred to or processed in other jurisdictions.

Where required by applicable law, we will use reasonable measures to protect information transferred across national borders.

18. UPDATES TO THIS PRIVACY POLICY

We may update this Policy periodically to reflect changes in:

• The Services;

• Business practices;

• Technology;

• Legal requirements;

• Regulatory requirements;

• Operational procedures.

The latest version will be published on this page.

Where applicable law requires it, we will provide additional notice of material changes.

19. PRIVACY QUESTIONS AND COMPLAINTS

Please contact us if you have questions about this Policy, wish to exercise an available privacy right, or have concerns about our handling of personal information.

We will make reasonable efforts to review and respond to privacy requests in accordance with applicable law.

Depending on your jurisdiction, you may also have the right to contact a relevant privacy or data protection authority.

20. CONTACT US

The Mavonto website is owned and operated by:

Brand: Mavonto
Company Name: Shenzhen Zhimu Trading Co., Ltd.

Business Address:
Room 306, Factory Building, No.6255 Longgang Avenue (Henggang Section), Bao'an Community, Yuanshan Subdistrict, Longgang District, Shenzhen City, Guangdong Province, China

Customer Support Email: service@mavonto.com
Business Phone: 0755-89961100

Mavonto is owned and operated by Shenzhen Zhimu Trading Co., Ltd.

For customer support, privacy enquiries, access requests, correction or deletion requests, marketing opt-outs, or other privacy matters, please email service@mavonto.com.