SHIPPING POLICY

At Mavonto, we strive to keep customers informed about order preparation, shipping fees, estimated delivery times, tracking, fulfillment arrangements, and delivery address updates.

Please read this Shipping Policy before completing your purchase.

ORDER PROCESSING

Orders are normally processed and prepared for dispatch within 5 business days after payment is confirmed. Business days exclude Saturdays, Sundays, and public holidays. Orders placed on weekends or public holidays will usually begin processing on the next business day.

Order processing time is separate from the delivery estimates below. Selecting Fast U.S. Shipping does not shorten the order processing time.

Once your order has shipped, we will normally send a shipping confirmation email containing tracking information.

ESTIMATED DELIVERY TIME

Estimated delivery times begin when your order is dispatched:

• Standard U.S. Shipping, including Free Standard Shipping: 15–20 business days after dispatch.

• Fast U.S. Shipping, where available: 7–15 business days after dispatch.

Please allow up to 5 additional business days for order processing before dispatch.

These delivery estimates are not guaranteed. Actual delivery times may vary due to the destination, carrier availability, customs clearance, public holidays, severe weather, remote delivery areas, or other transportation disruptions.

If your order has not arrived within the estimated delivery period, or tracking has not updated for an extended period, please contact service@mavonto.com with your order number and any available tracking information.

ORDER TRACKING

A tracking number will normally be provided in your shipping confirmation email once the order has been dispatched.

You can check shipment progress using the relevant carrier’s tracking service or a compatible platform such as 17TRACK.

Tracking updates may take some time to appear after the tracking number is issued.

If there have been no updates for an extended period, please email service@mavonto.com and include your order number.

U.S. SHIPPING OPTIONS

We currently deliver to eligible addresses in the United States. Available shipping options are:

Shipping Method	Shipping Fee	Estimated Delivery After Dispatch
Standard U.S. Shipping — order subtotal below $44.80	$4.99	15–20 business days
Free Standard Shipping — order subtotal of $44.80 or more	$0.00	15–20 business days
Fast U.S. Shipping — where available	$8.99	7–15 business days

Free Standard Shipping uses the same estimated delivery timeframe as paid Standard U.S. Shipping.

Fast U.S. Shipping costs $8.99 even if your order qualifies for Free Standard Shipping. The free shipping threshold applies only to standard shipping.

All delivery estimates exclude order processing time. Available shipping methods and applicable fees will be displayed at checkout before payment.

SHIPPING CHARGES AT CHECKOUT

Before completing your purchase, review the shipping method and shipping fee displayed at checkout.

Eligible U.S. orders with a subtotal below $44.80 incur a $4.99 standard shipping fee. Eligible U.S. orders with a subtotal of $44.80 or more qualify for Free Standard Shipping.

Where available, Fast U.S. Shipping may be selected for $8.99, including on orders that qualify for Free Standard Shipping.

If the shipping options or fees shown at checkout appear inconsistent with this policy, please contact service@mavonto.com before completing your purchase so we can review the issue.

180-DAY RETURN POLICY

You may request a return for an eligible item within 180 calendar days from the delivery date. After approval, follow the return instructions and dispatch deadline provided by our support team.

This 180-day period is the return window. It does not mean that free return shipping is included with every return.

Responsibility for return shipping costs depends on the reason for returning the product.

Please refer to our Return & Refund Policy for full details about:

• Eligibility for returns;

• The return process;

• Responsibility for return shipping;

• Damaged or defective items;

• Items excluded from returns;

• Refund procedures;

• Refund timeframes.

SHIPPING DESTINATIONS

Mavonto currently delivers to eligible addresses within the United States.

Delivery may be unavailable for certain remote areas, restricted locations, or addresses outside the service coverage of our logistics providers.

If the address supplied cannot be serviced, we may contact you to discuss possible arrangements. Depending on the situation, these may include:

• Correcting or updating the delivery address;

• Choosing another available shipping option;

• Adjusting the order;

• Cancelling and refunding the affected order.

For delivery availability enquiries, please email service@mavonto.com.

SHIPPING ADDRESS CHANGES

If your delivery address needs to be corrected or updated, contact us as soon as possible after placing the order.

Address updates can generally be made only before the order enters fulfillment or is dispatched.

We may be unable to change the delivery address once the order has shipped.

To request an update, email service@mavonto.com with:

• Your order number;

• The original shipping address;

• The corrected shipping address.

We will make reasonable efforts to assist, but an address change cannot be guaranteed once processing has started.

SHIPPING ADDRESS AND BILLING ADDRESS

You may generally use a shipping address that differs from your billing address.

Before submitting your order, check that all delivery details entered at checkout are complete and correct.

Customers are responsible for reviewing their shipping information before completing the purchase.

Missing or inaccurate address details may cause delays or prevent successful delivery.

HOW ORDERS ARE FULFILLED

Orders are generally prepared and dispatched on regular business days, excluding weekends and public holidays.

We may use different fulfillment facilities or logistics partners depending on stock availability, product type, fulfillment arrangements, and the delivery destination.

Orders containing several products may therefore:

• Be split into multiple shipments;

• Arrive in separate packages;

• Reach you at different times;

• Have individual tracking numbers.

Where available, tracking details will be supplied for each shipment separately.

We do not guarantee that all orders will ship from a single fulfillment location.

The final shipping option and applicable fee will be displayed at checkout.

SHIPPING ORIGIN

Your order may be dispatched from our own facilities or those of our partners, depending on inventory, the products ordered, and the delivery destination.

The dispatch location may differ from our registered business address.

The shipping origin does not alter the shipping fees or delivery terms shown at checkout.

DELAYED OR MISSING ORDERS

If your order has not arrived within the estimated timeframe, please check the shipment’s tracking details first.

If tracking does not clarify the situation, or the package appears substantially delayed or missing, email our support team at service@mavonto.com.

Please include:

• Your order number;

• Any available tracking details;

• Other relevant delivery information.

Our team will examine the available information and help you determine the appropriate next steps.

TRACKING ISSUES

Please contact us if tracking has remained unchanged for an extended period, shows unexpected activity, or indicates a delivery difficulty.

Where appropriate, we may review the shipment details with the relevant logistics provider.

A tracking status on its own does not automatically decide the outcome of a customer support request.

If your package appears lost, delayed, damaged during transit, or affected by another shipping problem, email service@mavonto.com with your order number.

MULTIPLE SHIPMENTS

Products within the same order may occasionally be dispatched separately.

When this happens:

• Items may be delivered on different dates;

• Each package may carry a separate tracking number;

• Delivery of one package does not necessarily indicate that the full order has arrived.

Separate tracking details will be provided for each shipment where available.

CONTACT INFORMATION

For enquiries about order processing, delivery estimates, shipping fees, tracking, fulfillment, address updates, or other shipping matters, please contact us using the details below.

Brand: Mavonto

Company Name:
Shenzhen Zhimu Trading Co., Ltd.

Business Address:
Room 306, Factory Building 6255, Longgang Avenue (Henggang Section), Bao'an Community, Yuanshan Subdistrict, Longgang District, Shenzhen City, Guangdong Province, China

Customer Support Email:
service@mavonto.com

Business Phone:
0755-89961100

Mavonto is owned and operated by Shenzhen Zhimu Trading Co., Ltd.