TERMS OF PURCHASE

These Terms of Purchase (“Terms”) govern orders placed and products purchased through the Mavonto online store (the “Website” or “Site”).

The Website operates under the Mavonto brand and is owned and operated by Shenzhen Zhimu Trading Co., Ltd. (the “Company,” “we,” “us,” or “our”).

Purchases through the Website are also subject to our Terms of Service, Privacy Policy, Shipping Policy, and Return & Refund Policy, together with any applicable product-specific conditions disclosed before purchase.

Please review these Terms and the relevant policies before placing an order. By completing a purchase, you agree to the terms applicable to that transaction.

1. GENERAL PURCHASE CONDITIONS

When purchasing from Mavonto, you confirm that:

• You have reached the age required to enter into a binding purchase agreement in your jurisdiction;

• You have the necessary legal capacity and authority to complete the purchase;

• You are authorized to use the payment method provided;

• The information you supply for your order is accurate and complete.

You agree to use the Website and purchase products for lawful purposes.

Please review product descriptions, specifications, quantities, prices, shipping information, and return conditions before completing your purchase.

Where permitted by law, we may retain customer service communications for purposes such as providing support, resolving disputes, maintaining security, and keeping transaction records, as described in our Privacy Policy.

2. PRIVACY AND PERSONAL INFORMATION

Our Privacy Policy explains how we collect and handle personal information.

When you place an order, register an account, contact customer support, or otherwise interact with the Website, we may process information such as:

• Your name;

• Email address;

• Telephone number;

• Billing and delivery addresses;

• Order and transaction details;

• Customer service correspondence;

• Website and device usage information.

We process personal information in accordance with our Privacy Policy and applicable privacy requirements.

Please do not send full payment card details or other sensitive payment credentials through ordinary email.

3. ORDERS AND PURCHASES

Order Review

An order confirmation acknowledges receipt of your order. It does not confirm that the order has been dispatched or delivered.

We may review orders before fulfillment and may reasonably decline, delay, or cancel an order where:

• The requested product is unavailable;

• There is an obvious pricing or product information error;

• Payment authorization is unsuccessful;

• Information necessary to fulfill the order cannot be verified;

• There are reasonable grounds to suspect fraud or unauthorized payment activity;

• Delivery is unavailable at the selected address;

• Completing the transaction would breach applicable law.

When reasonably necessary, we may ask for additional information to verify order or payment details.

Orders Cancelled by Mavonto

If we cancel an entire order before shipment after collecting payment, we will notify you and issue a full refund of the amount paid, including shipping charges collected for that order, to the original payment method within 5–10 business days after cancellation.

If only part of an order is cancelled, we will explain which items are affected and the refund amount. We will refund the amount paid for the cancelled items, including applicable taxes and any shipping charges attributable solely to those items, within 5–10 business days after cancellation.

We do not charge a cancellation fee for orders or items cancelled by us.

Your bank or payment provider may require additional time to post the refund.

Corrections Affecting Existing Orders

We may correct typographical or technical errors in product information, pricing, promotions, or availability.

If a material error affects an existing order, we will notify you and explain the available resolution. We will not charge an additional amount or substitute a materially different product without your agreement.

4. PRODUCT INFORMATION AND DESCRIPTIONS

We take reasonable steps to ensure that product descriptions, images, specifications, prices, and other details are accurate.

Minor differences in color or appearance may result from:

• Screen settings;

• Lighting;

• Photography;

• Manufacturing variations;

• The handmade nature of a product, where applicable and disclosed.

These possible variations do not remove our responsibility to address products that are defective, incorrect, incomplete, or materially different from their descriptions.

If you receive an item that differs materially from what you ordered, contact service@mavonto.com. We will review the issue under our Return & Refund Policy.

Please read the full product page, including the package quantity and any available size, capacity, material, or care information, before purchasing.

5. PRICING AND PROMOTIONS

The price and currency applicable to your order will be shown at checkout. Review the final total, including any shipping charges, taxes, and discounts, before completing payment.

We may update prices for future purchases. Such updates do not, by themselves, change the price of an order already placed.

If an obvious pricing error affects your order, we may contact you to confirm whether you wish to proceed at the corrected price or cancel the affected order, subject to applicable law. Refunds for orders cancelled by us will be handled as described in Section 3.

Discount codes, coupons, and promotional offers may have conditions, including:

• Expiry dates;

• Minimum purchase requirements;

• Product restrictions;

• Purchase limits;

• Restrictions on combining offers.

Check that the expected discount appears in your order summary before payment. Contact us if an offer does not apply as expected.

6. PRODUCT AVAILABILITY

Product availability may change. An item shown as available when you place an order may become unavailable before fulfillment is complete.

If this happens, we will notify you and explain the available options. Depending on the circumstances, these may include:

• Waiting for the item, if you agree to the revised arrangement;

• Accepting an alternative product, with your agreement;

• Cancelling the unavailable item;

• Cancelling the affected order.

We will not substitute a different product without your agreement.

Refunds for items or orders cancelled by us will be issued in accordance with Section 3.

7. SHIPPING AND DELIVERY

Order processing, shipping methods, fees, delivery estimates, fulfillment arrangements, and tracking are described in our Shipping Policy.

Processing time is separate from the estimated delivery time after dispatch. Selecting a faster shipping method does not, by itself, shorten order processing.

Available shipping methods and applicable fees will be displayed at checkout before payment.

Delivery estimates may be affected by:

• Delivery destination;

• Carrier availability and operations;

• Customs clearance;

• Public holidays;

• Severe weather;

• Remote delivery areas;

• Other transportation disruptions.

Unless expressly stated otherwise, delivery estimates are not guaranteed delivery dates.

Orders containing multiple items may arrive in separate packages on different dates. Tracking information will normally be supplied when the relevant shipment is dispatched.

If an order is substantially delayed, appears missing, or has tracking that has not updated for an extended period, contact service@mavonto.com with your order number and available tracking information.

A tracking status of “Delivered” does not automatically prevent us from reviewing a report that a package has not been received.

If the shipping options or fees shown at checkout appear inconsistent with our Shipping Policy, contact us before completing your purchase so we can review the issue.

8. PRODUCT REQUIREMENTS AND USE

Products are available subject to the delivery areas and conditions described in our Shipping Policy.

Please review the product description and follow any care, cleaning, safety, or use instructions supplied with the item.

Minor packaging or appearance variations do not justify supplying an item that is materially different from its advertised description.

If you have questions about a product’s specifications or suitability for a particular use, contact us before purchasing.

Nothing in this section limits our responsibility for qualifying product defects, inaccurate descriptions, or fulfillment errors.

9. WARRANTIES AND CONSUMER RIGHTS

If a specific product warranty is offered, its scope, duration, and conditions will be stated on the relevant product page, packaging, documentation, or accompanying materials.

Our 180-day return period is a period for requesting eligible returns under our Return & Refund Policy. It is not, by itself, an unconditional product warranty or a promise that every return includes free shipping.

Any mandatory warranties, guarantees, or consumer rights available under applicable law remain unaffected.

10. TAXES, CUSTOMS, AND OTHER CHARGES

Applicable taxes and other charges collected by us will be shown before you complete your purchase.

These amounts may depend on your delivery address and applicable requirements.

If you have questions about taxes, customs, or charges that may apply to your destination and are not explained at checkout or in our Shipping Policy, contact us before placing an order.

11. PAYMENT

Available payment methods will be shown at checkout.

By providing payment details, you confirm that:

• You are authorized to use the selected payment method;

• The information supplied is accurate and complete;

• You authorize the payment provider to process the total displayed when you complete your purchase.

Payments may be handled by authorized third-party payment providers. Their terms and privacy practices may also apply to the processing of your payment.

If payment cannot be authorized or processed successfully, we may delay or decline the order.

If you believe you have been charged incorrectly, contact service@mavonto.com with your order number and a description of the issue. Do not include full payment card details in your email.

12. ORDER CANCELLATIONS

How to Request Cancellation

To request cancellation, email service@mavonto.com with your order number as soon as possible.

Cancellation is available only before fulfillment begins, meaning before we or our fulfillment partner begin preparing your order for shipment.

We will confirm by email whether your order can still be cancelled. Submitting a request does not, by itself, confirm cancellation.

Cancellation Refunds

If cancellation of your entire order is approved, we will issue a full refund of the amount paid for that order, including any shipping charges collected, to your original payment method within 5–10 business days after approval.

We do not charge a cancellation fee.

Your bank or payment provider may require additional time before the refund appears in your account.

Orders Already in Fulfillment

Once fulfillment has begun, cancellation is no longer available.

After delivery, you may request an eligible return under our Return & Refund Policy.

Partial Cancellation Requests

If you wish to cancel only part of an order, identify the relevant items in your email.

We will confirm whether the change is possible and explain the applicable refund before proceeding.

13. RETURNS AND REFUNDS

Our Return & Refund Policy explains the full procedures for returns, product issues, replacements, and refunds.

Return Request Period

You may request a return for an eligible item within 180 calendar days from the delivery date.

For a standard, preference-based return, the item must:

• Be unused and in substantially the same condition in which it was received;

• Include its original packaging, where applicable;

• Be accompanied by valid proof of purchase.

Any product-specific restrictions will be disclosed before purchase. They do not limit our responsibility for qualifying defects, inaccurate descriptions, or fulfillment errors.

To meet the return request deadline, email us within the 180-day period. After approval, follow the return instructions and dispatch deadline provided by our support team.

Return Authorization and Address

Contact service@mavonto.com before shipping a return.

Our business address is not the designated return address. Do not send items to that address or directly to a manufacturer unless our support team specifically instructs you to do so.

Once your request is approved, we will provide the appropriate return address and instructions.

Return Shipping and Fees

For preference-based returns, customers are responsible for return shipping costs.

We do not charge a restocking fee for eligible returns.

For damaged, defective, incorrect, incomplete, or materially misdescribed products, we will provide an appropriate replacement, refund, or return solution at no additional cost to you.

If a return is required to resolve a qualifying product issue or an error on our part, we will arrange a prepaid return method or agree with you in advance on reimbursement of the necessary return shipping costs.

Please contact us before paying for return shipping.

Refund Amounts

Refunds for returned items are based on the amount actually paid for those items, taking account of applicable discounts.

For a preference-based return, the original outbound shipping charge, if any, is not refundable unless required by applicable law. Customer-paid return shipping costs are also not refundable.

For a qualifying product issue or an error on our part, we will explain the refund amount and any applicable shipping reimbursement when confirming the resolution. You will not be required to pay additional costs to correct our error.

Refund Processing Times

• Refunds requiring a return: If approved, the refund will be issued within 5–10 business days after receipt and inspection of the returned item.

• Refunds not requiring a return: If approved, the refund will be issued within 5–10 business days after approval.

• Customer-requested cancellations: If approved, the refund will be issued within 5–10 business days after approval, as described in Section 12.

• Orders cancelled by Mavonto: Refunds will be issued within 5–10 business days after cancellation, as described in Section 3.

Refunds are issued to the original payment method. If that method is no longer available, contact us so we can review the options supported by the payment provider and applicable requirements.

These timeframes refer to when we issue the refund. Your bank, card issuer, or payment provider may require additional time to post the funds.

For return, refund, and cancellation processing under these Terms, business days exclude Saturdays, Sundays, and public holidays observed by our business in China.

Refund Questions

If a refund is declined or only part of the requested amount is approved, we will explain the reason.

If the applicable processing period has passed without a refund confirmation, or a confirmed refund has not appeared in your account, contact service@mavonto.com with your order number.

14. MANDATORY CONSUMER RIGHTS

These Terms do not exclude, waive, or limit any consumer rights, remedies, warranties, or protections that cannot lawfully be excluded or limited.

Our policies concerning cancellation deadlines, return eligibility, shipping charges, and refunds remain subject to those mandatory rights.

If a provision conflicts with a mandatory legal requirement applicable to your purchase, that requirement will prevail to the extent of the conflict.

15. UPDATES TO THESE TERMS

We may revise these Terms to reflect changes in our products, services, business operations, payment processes, fulfillment procedures, or applicable requirements.

The current version will be published on the Website. Any required notice of material changes will be provided.

Updates will not, by themselves, replace the terms applicable to an order already placed. The version in effect when your order was placed will generally continue to apply, unless applicable law requires otherwise or you agree to a change.

16. CONTACT INFORMATION

For questions about these Terms, orders, payments, shipping, cancellations, returns, or refunds, please contact us:

Brand: Mavonto
Company Name: Shenzhen Zhimu Trading Co., Ltd.

Business Address:
Room 306, Factory Building, No.6255 Longgang Avenue (Henggang Section), Bao'an Community, Yuanshan Subdistrict, Longgang District, Shenzhen City, Guangdong Province, China

Customer Support Email: service@mavonto.com
Business Phone: 0755-89961100

This business address is not the designated return address. Please contact us for return authorization and the correct return instructions.

Mavonto is owned and operated by Shenzhen Zhimu Trading Co., Ltd.